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Privacy Policy

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1. Overview

1.1

We (“YAD CLEANING SERVICES LTD”) collect and use personal data or information about individuals for specific and lawful purposes. Individuals may include customers, employees, contractors and suppliers.

1.2

We understand that your personal data is important to you, and we have a responsibility to ensure that the information we collect and use is handled proportionately, correctly and securely. This policy sets out how we comply with our data protection obligations.

2. Our Details

2.1

Our registered office address is:
160 Downhills Park Road, London, N17 6BP.

2.2

YAD CLEANING SERVICES LTD is registered in England and Wales.
Company Registration Number: 16683529.

If you have any questions about how we process personal data, or would like to exercise your rights as a data subject, please email us at:

📧 yadcleaningservicesltd@gmail.com
📞 07438 628194

3. Purpose of Processing

3.1

We collect, hold and use personal data received from you to:

  • Respond to enquiries

  • Provide cleaning services requested

  • Manage bookings and appointments

  • Issue invoices and process payments

  • Provide customer support

3.2

We will not request information that is not necessary for the service being provided.

4. Definitions

4.1

“GDPR” means the UK General Data Protection Regulation.

4.2

“ICO” means the Information Commissioner’s Office, the UK supervisory authority for data protection.

4.3

“Personal data” means any information relating to an identifiable person, including name, address, contact details, IP address, or other identifying information.

4.4

“Processing” means collecting, recording, organising, storing, using, sharing or deleting personal data.

5. Conditions of Processing

5.1

When we process your personal data, we do so in accordance with data protection principles to ensure that we:

5.1.1. Process information lawfully, fairly and transparently;
5.1.2. Collect data for specified and legitimate purposes;
5.1.3. Collect only adequate and relevant information;
5.1.4. Keep information accurate and up to date;
5.1.5. Retain data only as long as necessary;
5.1.6. Protect personal data with appropriate security measures.

6. Lawfulness of Processing

6.1

We process personal data lawfully because it is necessary for:

  • The performance of a contract (providing cleaning services);

  • Taking steps prior to entering into a contract;

  • Compliance with legal obligations;

  • Our legitimate business interests;

  • Your consent, where required.

6.2 Customer

If you are a customer, we may collect:

  • Name

  • Address

  • Telephone number

  • Email address

  • Billing details

We use this information to provide services, manage bookings, issue invoices, and provide follow-up support.

6.3 Marketing

If you consent to receive promotional communications, we may use your contact details to inform you of offers or services. You may withdraw consent at any time by contacting us or using the unsubscribe option.

7. Retention

7.1

We retain customer personal data only for as long as necessary to fulfil the purpose for which it was collected, including for legal, accounting or reporting requirements.

7.2

Where there is no ongoing relationship, personal data may be retained for up to 3 years for record-keeping purposes, unless a longer retention period is required by law.

8. Security

8.1

We implement appropriate technical and organisational measures to protect personal data from unauthorised access, loss, misuse or disclosure.

8.2

However, transmission of information via the internet is not completely secure, and we cannot guarantee absolute security.

8.3

If you suspect misuse or unauthorised access to your personal data, please contact us immediately.

9. International Transfers of Personal Data

9.1

Where necessary, we may use service providers that operate outside the UK.

9.2

In such cases, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.

10. Your Rights

You have the following rights:

10.1.1 Right to be informed
10.1.2 Right of access
10.1.3 Right of rectification
10.1.4 Right to erasure (right to be forgotten)
10.1.5 Right to restrict processing
10.1.6 Right to data portability
10.1.7 Right to object to processing, including direct marketing

11. How to Exercise Your Rights

11.1

You may exercise your rights by contacting us via email or at our registered address.

11.2

We will respond within 30 calendar days of receiving your request.

11.3

In certain circumstances, we may refuse a request if legally permitted, and we will explain our reasons.

12. Cookies

12.1

Cookies are small text files placed on your device when you visit a website.

12.2

We may use cookies to improve website performance and user experience.

12.3

You can disable cookies in your browser settings if you prefer not to allow their use.

12.4

We may use tools such as Google Analytics to understand website usage and improve functionality. Data collected for analytics purposes is anonymised.

13. Links to Other Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of other websites.

14. Amendments

We may update this Privacy Policy from time to time to reflect changes in law or our business practices. Updates will be posted on this page.

15. Complaints

15.1

If you are unhappy with how we process your personal data, please contact us first at:

📧 yadcleaningservicesltd@gmail.com

15.2

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113
Website: https://ico.org.uk

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